we are specialists

in travel related marketing intelligence and consulting

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sectors of activity

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Experts with over 20 years of combined experience in airline research

m1nd-set is world renowned as the top agency in travel retail

Measuring multi-advertising campaigns that run simultaneously

m1nd-set is renowned for it’s unmached expertise in travel research


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B1S is the Travel Retail industry’s most comprehensive and accurate database regarding consumer behaviour and air traffic

m1nd-set conducts face to face airports at over 60 airports around the world

AIRS@T is m1nd-set and IATA´S leading benchmark of air passenger satisfaction worldwide

On top of our ongoing program and “packaged” products m1nd-set offers a full range of ad-hoc services

m1nd-set 360° is a new Virtual Reality research product to help industry stakeholders boost footfall and conversion in duty free shops.


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The Duty Free and Travel Retail press is talking about us

m1nd-set is speaking at the main Industry's events

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airport coverage

Thanks to ongoing demand to survey passengers for the airline industry, airports and duty free shops, m1nd-set has secured an exceptional network of interviewers with privileged access to be stationed in airports after security clearance checks.

In international gateway airports listed below we have local teams that can engage with departing passengers for market research purposes. Don’t hesitate to contact us for more information about this unique service.