HOMEResearch
Beyond Borders

We are specialists in travel related marketing intelligence and consulting

More about us
Shanghai
Dec 2022 – 3
Dec 2022 – 2
Dec 2022 – 1
TRCF 13
TRCF 16
TRCF 8
Shanghai 2015
MAEDFA 2
TRCF 17
Orlando
TRCF 18
Shanghai
Dec 2022 – 3

The worldwide
leader

in travel market research

m1nd-set, founded in 2007, is the worldwide leading agency in travel research, based in Switzerland.

Our key sector of activity is travel retail, airline, and airport research & consulting.

m1nd-set has conducted over 1.000 qualitative and quantitative research studies around the world over the last decade, and has successfully provided marketing intelligence to numerous Fortune 500 companies.

m1nd-set’s special strength is to provide clients with tailor-made research, analysis, actionable results and recommendations.

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    With airside access to over 60 airports worldwide, m1nd-set can easily reach international air travelers to conduct face-to-face interviews.

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    m1nd-set owns a worldwide exclusive database, which currently consists of over 700.000 international travelers from 100+ nationalities, recruited at airport departure gates to conduct online interviews.

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    m1nd-set has conducted more than 2 Mio interviews over the last 15 years with travelers at airports, at border shops, in downtown Duty Free shops and on cruises / ferries around the globe.

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    Among other projects, m1nd-set runs the Airs@t survey (in partnership with IATA) which is recognized as the industry benchmark for air passenger satisfaction.

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Our 120 clients

China Southern
Concha y Toro
DFNI
Delica
Delta
Diageo
Dufry
Dyson
APTRA
ARI
Accenture
AeroMexico
Aeroflot
Air India
Air New Zealand
AirFrance
Airbus
Alitalia
Allianz
Altria
Amadeus
American Airlines
Americas
Amore Pacific
Ana
Asia
Asutil
Avianca
Avinor
BW Confidental
Bacardi
Boeing
British Airways
British American Tobacco
Brown-Forman
Bulgari
CDF
Campari Group
Cartier
Chanel
China Southern
Concha y Toro
DFNI
Delica
Delta
Diageo
Dufry
Dyson
APTRA
ARI
Accenture
AeroMexico
Aeroflot
Air India
Air New Zealand
AirFrance
LVMH
Lacoste
Lindt
Loacker
Lufthansa
Luxottica
L’Oréal
MARS
ETRC
Edrington
Emirates
Estée Lauder
Etihad Airways
Fashion Gallery
Ferrero
FinnAir
Fraport
Frontier
Gategroup
Gebr. Heinemann
Godiva
Gulf-Africa
HSBC
HUGO BOSS
Haribo
Heineken
Hermés
Hershey’s
IAADFS
IATA
Imperial Tobacco
Inflight Service
JCDecaux
JTI
Japan Airlines
KLM
Kuwait Airways
LAN
LEGO
LS travel retail
LVMH
Lacoste
Lindt
Loacker
Lufthansa
Luxottica
L’Oréal
MARS
ETRC
Edrington
Emirates
Estée Lauder
Etihad Airways
Fashion Gallery
Ferrero
FinnAir
Treasury Wine Estates
Turkish Airlines
United Airlines
Vacheron Constantin
Vietnam Airlines
Virgin Atlantic
William Grant & Sons
World Duty Free Group
MEADFA
Malaysia Airlines
Mondeléz
Moët Hennessy
Nestlé
Nivea
Oneworld
Orange
P&G
PUIG
Perfetti van Melle
Pernod Ricard
Philip Morris
Plexus
Qatar Airways
Ricola
Ritter Sport
Rémy Cointreau
SEVA Group
SK-II
Safilo
Samsung
Saudia
Shiseido
Singapore Airlines
South African Airways
Swiss
TAM
TFWA
TRBusiness
Thai
The Shilla
Treasury Wine Estates
Turkish Airlines
United Airlines
Vacheron Constantin
Vietnam Airlines
Virgin Atlantic
William Grant & Sons
World Duty Free Group
MEADFA
Malaysia Airlines
Mondeléz
Moët Hennessy
Nestlé
Nivea
Oneworld
Orange

Conferences

Conferences with m1nd-set presentations

Upcoming and Recent conferences:

ASUTIL Latin America Conference

Buenos Aires - 2023

DFNI Annual Cruise Conference

Palma de Mallorca - 2023

Nordic Travel Retail Group

Copenhagen - 2023

Travel Retail Consumer Forum

2023

ACI EUROPE

VIENNA - 2022

CEETRA FORUM

2022

Other conferences

Partners

IAADFS
NTRG
Asutil
CEETRA
ETRC
APTRA
TFWA
IATA
DFNI
DF Magazine
TRBusiness
IAADFS
NTRG
Asutil
CEETRA
ETRC
APTRA
TFWA
IATA
DFNI
DF Magazine
TRBusiness
IAADFS
NTRG
Asutil
CEETRA
ETRC

m1nd-set in the media

  • January 2023

    Asia Pacific to see highest gains according to 2023 m1nd-set traffic forecast

     m1nd-set has released its air traffic forecast for 2023 which includes a 4-year forecast up until 2026. Both Asia and the Pacific will see the largest year on year percentage gains in air traffic in 2023. 

  • January 2023

    2022 m1nd-set traffic monitor reveals new leader board

    m1nd-set has released its full-year 2022 B1S traffic monitor report, which is produced in partnership with IATA and their air traffic data partner ARC, comprising the world’s most comprehensive traffic and traffic forecast database (DDS), reveals the top travelling nationalities, the main transit hubs and leading airlines by passenger numbers.

  • December 2022

    m1nd-set 2023 record sales in the Travel Retail and Duty Free channel.

    m1nd-set’s 15th anniversary year was the most successful in our history regarding sales in the Travel Retail and Duty Free channel.

    In this record breaking year we also sold over 40% more research projects than ever before, and an incredible 120 companies have trusted m1nd-set since I co-founded it in 2007.

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© 2021 m1nd-set

All rights reserved.

Contact us

For any questions or comments, please contact us.

info@m1nd-set.com

 

Place de l’Ancien Port 4, 1800, Vevey, Switzerland

+41 21 925 50 25

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