m1nd-set has been running the world’s largest syndicated Airline Customer Satisfaction Program in partnership with IATA since 2010. The program, with nearly 30 clients, includes most of the world’s major airlines and aircraft manufacturers in all key regions across the globe. The data, which is available to purchase for all stakeholders within the travel industry, provides detailed insights on the needs, expectations and key drivers of passenger satisfaction. It is the world’s most powerful benchmarking tool for airlines and all airline service providers.

Additionally m1nd-set has conducted research & consulting for airlines and aircraft manufacturers on subjects such as new services and products, pricing strategy, staff and crew bonding, advertising strategy and campaign effectiveness measurements, frequent flyers programs, alliance strategy, customer satisfaction and demand forecasts.

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